We take care in what we create and how it reaches you. If something isn’t right, we’ll do our best to resolve the issue.
Returns
Eligible merchandise may be returned within 14 days of delivery, provided items are unused, in their original condition, and returned with all original packaging and tags.
For practical and hygiene reasons, the following items cannot be returned unless faulty:
- Food or beverage products
- Opened, used, or worn items
- Limited edition or made-to-order pieces
Sale items
Sale items are final sale and are not eligible for return or refund unless they arrive faulty or damaged. This does not affect your statutory rights.
Faulty or Incorrect Items
If an item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with your order number and supporting details (including images of the issue). We will arrange a replacement, refund, or store credit where appropriate.
How to Return
To request a return, please email letsmeet@houseofnegroni.com with your order details. Returns should be approved before items are sent back.
Refunds
Approved refunds will be processed to the original payment method within 7–14 business days after the return is received and inspected. Shipping costs are non-refundable unless the return is due to our error.
Shipping
Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect. We recommend using a tracked service.
International Orders
Customs duties, taxes, and return shipping fees for international orders are non-refundable.
return policy
privacy policy
House of Negroni (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect information when you visit or interact with our website.
By using this website, you agree to the practices described below.
Information We Collect
We may collect the following types of information:
Information you provide voluntarily: Name, email address, contact details, messages, enquiries, or submissions sent via forms or direct communication and newsletter sign-ups or event registrations.
Information collected automatically: IP address, browser type and device information, pages visited and time spent on the site, referring website or source. This information is collected through cookies and similar technologies.
How We Use Your Information
We use your information to:
- Respond to enquiries or messages
- Share updates, editorial content, or newsletters where you have opted in
- Improve the website and user experience
- Manage events, activations, or collaborations
- Maintain website security and functionality
We do not sell your personal data.
Legal Basis for Processing
Where applicable, we process personal data based on: your consent, our legitimate interests in operating and improving our website, compliance with legal obligations. You may withdraw consent at any time by contacting us.
Sharing of Information
We may share personal data with trusted third parties who assist us in operating the website or delivering services, such as: website hosting providers, email or newsletter platforms or analytics providers.
These parties are required to handle your data responsibly and in accordance with applicable laws. We may also disclose information where required by law or to protect our legal rights.
Cookies & Tracking Technologies
Our website uses cookies to enhance functionality and understand how visitors interact with the site. You can choose to disable cookies through your browser settings. Please note that some features of the website may not function correctly without them.
Data Retention
We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law.
Data Security
We take reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse, or disclosure. However, no method of transmission over the internet is entirely secure, and we cannot guarantee absolute security.
Your Rights
Depending on your jurisdiction, you may have the right to: access your personal data, request correction or deletion, withdraw consent, object to certain processing activities. To exercise these rights, please contact us using the details provided below.
Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies independently.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and continued use of the website constitutes acceptance of the updated policy.
Contact Us
For questions about this Privacy Policy or how your data is handled, please contact letsmeet@houseofnegroni.com
terms of service
Welcome to the House of Negroni website (“we”, “us”, “our”). By accessing or using this website, you agree to the following Terms of Service. If you do not agree, please refrain from using the site.
Use of the Website
This website is intended for personal, informational, and both commercial and non-commercial use. You may browse, read, and interact with the content for your own use, provided you do not misuse or alter it.
By accessing the website, you agree not to:
i) use the website for unlawful purposes;
ii) attempt to gain unauthorised access to any part of the site;
iii) copy, reproduce, distribute, or exploit content without permission; or
iv) interfere with the website’s operation, integrity, or security.
Age Requirement
This website may reference alcohol-related culture and experiences. You must be of legal drinking age in your country of residence to engage with content relating to alcoholic products or events. House of Negroni advocates responsible consumption.
Intellectual Property
All content on this website, including text, imagery, design, logos, illustrations, videos, and written material, is the property of House of Negroni or its partners unless otherwise stated.
You may not reproduce, modify, distribute, or exploit any content without prior written consent.
Content & Editorial Integrity
Content published on this website, including The Negroni Guide, journal entries, and destination features, is editorial in nature unless explicitly stated otherwise.
Opinions expressed reflect our perspective at the time of publication and may evolve. Inclusion of any venue, destination, or partner does not constitute endorsement beyond an editorial or collaborative context. Content is accurate at the time of publication but may change as circumstances evolve.
Events, Activations & Collaborations
Information relating to events, pop-ups, collaborations, or experiences is provided for general information and may change without notice.
Participation in any House of Negroni event may be subject to additional terms, invitations, age restrictions, or venue-specific rules.
User Submissions
If you submit recommendations, messages, images, or other content to us, including via contact forms or direct communication, you grant House of Negroni the right to review, use, and reference such content for editorial or promotional purposes, unless otherwise agreed in writing.
We reserve the right to remove or disregard submissions at our discretion.
External Links
This website may include links to third-party websites. We are not responsible for the content, policies, or practices of those websites and encourage you to review their terms independently.
Disclaimer
All content is provided “as is” for general information and inspiration. We make no warranties regarding accuracy, completeness, or availability.
To the fullest extent permitted by law, House of Negroni is not liable for any loss, injury, or damages arising from use of the website, attendance at events, or reliance on its content.
Privacy
Your use of this website is also governed by our Privacy Policy, which explains how we collect, use, and protect personal data.
Changes to These Terms
We may update these Terms of Service from time to time. Continued use of the website following the publication of changes constitutes acceptance of the updated terms.
Governing Law
These Terms are governed by the laws of Hong Kong, without regard to conflict of law principles.
Contact
For questions regarding these Terms of Service, please contact letsmeet@houseofnegroni.com or via the Contact page on this website.